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FREQUENTLY ASK QUESTIONS

HOW DO I SHUT OFF THE WATER IN AN EMERGENCY?
If you had a major water break do you know where your cut off valve is located?  Is it covered by dirt?  Is the cut off valve in operable condition?  Will you need tools?  Answering these questions now before an emergency can save time and money.  A cut off valve on your side of the water meter is required by District policy.
WHEN IS MY WATER BILL DUE?
Our water meters are read toward the end of each month.  The readings are processed and water bills are prepared for mailing on or about the last business day  of the month.  Water bills are due on the 15th of the month or the next business day if the 15th falls on a weekend or holiday.

WHY DOES MY HOT WATER SMELL LIKE ROTTEN EGGS?
If you experience a foul odor when you turn on your hot water the source is possibly coming from a bacteria living in your hot water tank. Sulfate reducing anaerobic bacteria, not usually considered a significant health hazard for humans, creates the odor by digesting naturally occurring sulfur-based elements in the water which smells somewhat like sulfur or rotten eggs.  

The sulfate reducing anaerobic bacteria love the nice warm, dark environment inside the water heater tank. If you use very little hot water or if you stop using the water for a long period of time such as a vacation trip, the smell will concentrate and increase significantly. When you turn on the shower some of the water vaporizes making the odor even more noticeable. Draining the tank from the drain valve at the bottom of the tank could eliminate the problem. Be sure to follow the manufactures instructions for properly draining the tank to avoid damage to your tank.

Water heaters are manufactured with anode protection to reduce steel corrosion. Sulfate-reducing anaerobic bacteria can also react with the sulfur and hydrogen created by the action of the anode inside tank to cause rotten egg odor. A possible resolution to eliminate this source of odor is to replace the anode with one made of a different reactive metal.   Ask your plumber to be sure.